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Q&A

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Q&A

Do the opening hours in holidays remain the same as the normal days?

We’ll announce the adjustment of our opening hour during holidays on our website and our fan page in advance if needed.

Can we make an online reservation?

You can make an online reservation only for the coming month. Here is attached with the link to the reservation page:

24/7 online reservation

Do we need to make a reservation in advance?

Because of the heavy amount of customers on weekends, we suggest you to make a reservation earlier, especially in cold seasons. It gives you much certainty if you make a reservation a week earlier. We all provide the reservation service for the further month in both online reservation and phone reservation. We also provide the waiting list in store, but you should come to our store in person. The waiting time will depend on the circumstance at that time.

Dine-in price

We take the way of a la carte. If you dine in, the soup base (including duck blood and tofu) and rice will be served unlimitedly. The minimum charge is NTD650 per table.

The price for adults:
(Single soup base) If you only choosesingle soup base for your hot pot, the soup base fee is NTD108 per person.
Ex: For two people ordering the hot pot for single soup base, the total amount should be charged NTD108*2+10% service fee.
The basic fee in Northern Taiwan area is NTD120*2+10% service fee.

(Twin-flavors sop base) If you choose twin-flavor soup base for your hot pot, you need to pay NTD150 more for each table excluded the basic fee.
Ex: For three people ordering for twin-flavor soup base, the total amount should be charged NTD108*3+150+10% service fee.
The basic fee in Northern Taiwan area is NTD120*3+150+10% service fee.

The price for kids:
Child rate is charged by height.
*For those who with height under 110 centimeters won’t be charged.
*For those who are above 110 centimeters, we consider them as an adult. Therefore, we’ll charge him/her the same basic soup fee as the adult. Please consider the price which announced in our store.

Type of soup base?

We have hotpot with spicy stock base, hotpot with pickled cabbage and pork, and hot pot with the original soup included. Guests who are light type of food or bringing children together are recommended to choose the hotpot with pickled cabbage and pork and the hot pot with original soup.

Does the birthday boy/girl have the discount?

If the birthday boy/girl hold the Tripodking stamp card and demonstrate the related document for certification, we’ll serve you a bottle of Wolfberry Crysanthemum Tea for free.

Are we the authorized store with the card “Taiwan the heart of Asia”?

From now on, we can use the card “Taiwan the heart of Asia” in every store in Taiwan. Feel free to use this card to taste our delicacy.

Do we accept the credit card payment?

Yes, we accept credit card payment, and there is no minimum amount limited. By the way, we don’t have cooperation with “Diner’s Club” and “American Express”. Therefore, we don’t accept these two kind of card payment.

The announcement to the policies of protection for personal information

In order to protect the safety of customer’s personal information, followed by the regulations of“personal information protection management”, we created the personal information protection policies which you can see below.

The safety of personal information
Protecting your personal information is one of our important management concept. We won’t provide your personal information to the third party without your permission. Also, remember to close the window of the browser after using any function of the website.

Announcement for the collection, disposal,and use of personal information
Basic on the protection to the personal information of the person involved and obey the related regulation to the Personal Information Protection Act. We announce these following items to you here: to provide you every purchasing discount in Tripodking, offer you customer service and our latest information and manage, identify, analyze it in an effective way, make a satisfaction survey or contact you.(we’ll consider it as the collected purpose)We’ll legally and appropriately collect, deal with, or use the basic information you provided, including name, contact number and the email……etc, any related purchasing record, or the personal information that you agreed to provide us in the area of Taiwan or the necessary areas (including the company area which help us to complete the collected purpose) during the period while the collected purpose is still existed. In the necessary area to complete our collected purpose, we may provide partial of your personal information to the outsourcing delivery company.
You can do these functionsbelow via our email to (1) search or ask to read the personal information (2) provide the copy of personal information (3) replenish or correct the personal information (4) stop collecting, dealing with or using personal information (5) deleting personal information (6) refusing to continuously accept the marketing information. The other thing we would like to mention is that you use our website, it means that you agree with us that we use the e-document to be the regulated written form consent of how to exercise the Personal Information Protection Act and other laws. If you don’t want, or you are not willing to provide the real personal information, we probably can’t provide you the complete service or information that the collected purpose included. Sorry for the inconvenience

Under the circumstance of your permission or in the using purpose and the area we announce, we won’t provide your information for others or for other purposes unless we announce it in advance or we follow the related regulations.
Take some examples for using purposes:
  1. Propaganda, advertisement, and marketing, We provide you every latest event and information via email, mail, phone and other service. We’ll see the content you browse or the advertisement you click to create your own customized work. Based on these material we can analyze and improve the former existed service and develop the further service. Also, we can get contact with you to the opinions you have.
  2. Answer customers’ questions We will reply the question you ask no matter via email, fax, phone or other direct, indirect way to contact us.
Data security
  • We’ll try our best to use appropriate and legal techniques and the protection procedures to protect your personal information. We also build a service environment which is highly guaranteed the data security under the organization management, environmental management, and the operation management to avoid and prevent your personal information from losing.
  • Organization management: we set a personal information protection group and establish the evaluation for the personal information risk, management system and the maintenance plan for personal information data security to plan for the personal information collection, the process of utilizing and the way to deal with the personal information after terminating the business. We set the emergency operation process and the contact window for the customer to exercise their rights, and we implement the education training to employees for the personal information and the related reward and punishment system to effectively work on the policies of personal information protection.
  • Environment management: According to the characteristic of the operation content, we implement the guarded entrance if needed. Also, we set the corresponding facilities for disaster prevention at the part of how to take care of the media which store the personal information appropriately.
  • Operation management: How to set up the area of personal information. We verify the files of personal information in our company regularly and establish a list. We set mechanisms of authentication, record, and warning. We testify the effectiveness and the stability for these mechanisms on a regular basis, and we supervise the agency to be commissioned to list the personal information protection as the inspection item. To any step that may invade your equity, we may improve once we know it. Feel free to let us know if you have any questions or need help.


The revision of the policies for personal information protection management
Tripodkingwill fix and change the right for this service if needed. Therefore, we recommend you to notice for the announcement on our website because the content we fix is going to be available at the announcement date. If you still use this service after we fix the content, we take it as the approval that you understand and agree with the regulation we fixed. The latest equity and some related regulation are based on the announcements on our website. We won’t inform individually when we fix any related equity. If you have any questions about our policies for personal information protection management and some related items about personal information, feel free to use the contact number or the customer service email to contact us.

CanI make a reservation for only one person?

We only have the minimum charge for NTD650 per table. There is no minimum limit to the number of guest per table.

Can we bring outside food into store?

The definition to us for outside food is the food which can be put into the hot pot for cooking or the drink which can be drink directly. Also, we’ll charge you for cleaning fee, the way for calculation is NTD100 per serving. If you bring the same type of outside food which also provide the same amount in store or over than we offer, then the calculation will be under the basis of the amount of we provide.(The amount we provide in store is one serving) We’ll still charge cleaning fee for NTD100 per serving. (P.S. Outside drink is included in the area of outside food)

Will we charge opening fee for outside alcohol?

We’ll charge for NTD100 per bottle, but we offer you wine cups, ice, and ice water. We don’t provide red wine glass.

Can we take out the soup base or the food material? Do we charge for extra service fee?

The amount which we calculate for the take-out order is based on the number of the people and the food cost obligated. We won’t charge you for service fee.

鼎王外帶收費方式

Ex: If you order the hot pot in spicy flavor for four people, the soup base fee is NTD700, and the food cost obligated is NTD500. If you order the hot pot for twin-side soup base, the soup base fee will calculate separately depends on the serves of people you want to get in each flavor, and the food cost obligated will be NTD600.

Do we provide vegetarian meal?

We offer the pickled cabbage flavor and the original flavor. The food material we provided for the vegetarian are the vegetables on our menu and these are all flexitarian. Also, our tableware doesn’t provide the vegan special. Therefore, if guests you are vegan, we recommend you to bring your own ready-to-eat outside food. (not the food material that can be put into our hot pot)

Are we a pet friendly restaurant?

In order to maintain every guest’s dining quality, we’re not allowed guests to take pets (including the pet cage) into our restaurant. Sorry for the inconvenience.

Do we have any dining time limit?

Basically, each table has the dining time limit up to 90 minutes. For the table over than eight guests, the dining time limit can be up to 120 minutes. However, these are under the condition if there are other customer waiting in line. If not, we won’t bother and limit your dining time.

Will we open on Chinese New Year’s eve and Chinese New year?

We’ll announce our opening hours for Chinese New Year’s eve and Chinese New Year on posters which will be posted in our stores in davance. Also, you can find these information on our fan page and our website. Feel free to search for it.

個資聲明

鑫鼎王餐飲股份有限公司(下稱本公司)為了提供您優質服務,並遵守個人資料保護法(下稱個資法)相關規定,謹此對您告知下列事項,敬請詳閱:

本公司基於接受消費者意見、處理消費者保護事宜、與消費者聯繫事宜、及行銷事宜等特定目的(下稱蒐集目的),本公司得於蒐集目的未消失之期間內,以合理且合法之方式於本公司營運地區及您所在地區蒐集、處理或利用您的姓名、聯絡電話、電子信箱等個資。就您留存於本公司之個資,除法律有特別規定外,您可透過公司信箱向本公司請求(1)查詢或請求閱覽個資(2)提供個資複本(3)補充或更正個資(4)停止蒐集、處理或利用個資(5)刪除個資(6)拒絕繼續接受行銷資訊,如您需查詢、請求閱覽或請求製給複製本,鼎王將酌收新台幣50元資料處理工本費用。如您不願或未能完整提供正確個資,本公司可能無法提供您蒐集目的所包含之完整服務或資訊,尚請見諒。另因您係使用本公司之網站,故您同意以電子文件作為行使個資法及其他法令所規定書面同意之方式。

線上訂購注意事項

  • 收到商品訂購單時,我們將會撥打電話與您做確認,訂單於專人與您確認後成立。
  • 如收到系統確認信於三天內一直沒有接到確認電話時,請來電確認訂單是否成立。
  • 宅配工作日為確認訂單後三~五個工作天,如有需要請提早訂購。
  • 宅配專線:04-23260175,服務訂購時間為週一至週日上午11:30至下午19:30 。(下午15:00後訂購日順延一 天)。
  • 為配合黑貓宅急便收送貨時間,即日起每週日、一無法到貨,請多見諒。
  • 離島地區宅配因需配合班機配送時間,請透過電話訂購並採貨到付款支付,如造成不便請多包涵!

宅配套餐計費方式

鼎王開韻套餐 - 麻辣鍋/酸菜白肉鍋 (鍋底口味擇一)

宅配套餐份量 套餐售價
四人鍋底 1398元
六人鍋底 1598元
八人鍋底 1798元
十人鍋底 1998元


加購單點食材 (需點購任一套餐方可加購)

品項 單品價格 品項 單品價格
牛肚+牛肉丸優惠組合 488元 蜂巢牛肚 250元
牛筋 250元 豬肚 180元
牛肉丸(10入) 285元 花枝丸(10入) 285元
魚丸(10入) 285元 蝦球(10入) 285元
老油條 60元 大腸頭 280元
一品蟹滑膏 109元 招牌川丸子 228元
千層凍豆腐 60元 冰鎮烏梅汁 130元

運送方式及運費說明

  • 鍋底宅配統一委由『黑貓宅急便』低溫配送,運費計算則以訂購內容物的數量及重量訂定。
  • 運費計算:
    ◎本島 大箱運費260元。
    ◎離島(澎湖、金門、綠島)大箱運費400元。
  • 付款方式可選擇貨到付款或線上刷卡。
  • 配合物流收送貨時間,恕無法於週日、週一到貨。
  • 離島地區宅配因需配合班機配送時間,請透過電話訂購並採貨到付款支付,如造成不便請多包涵!
  • 山區及較偏遠地區宅配因配送趟次因素,到貨日請選擇預定日往前推一~二天的日期。
    (例如:預計12/09到貨,下單訂購時請選擇12/07為到貨日)

Can we have the hot pot with spicy soup base during the period of breast feeding?

To the difference between each person’s body constitution, we suggest you to ask for doctor’s professional advice first.

Can the pregnant woman have thehot pot with spicy soup base?

We used the traditional Chinese medicine which is mixed by the spice and the powder of traditional Chinese medicine such as Chinese prickly ash,Szechuan lovage rhizome, bay leaves, bay laurel, etc. However, to the difference between each person’s body constitution, we still suggest you to ask for doctor’s professional advice first.

If my children don’t eat spicy, do you provide the hot pot without spicy soup base?

Tripodking provide not only hot pot with spicy soup base but also hot meat with pickled cabbage hot potsoup, and the hot pot with original soupsoup. If you’re the light type or you bring your children with you together, we recommend you to order the Meat with pickled cabbage hot potMeat with pickled cabbage hot potsoup, and the original soupsoupto eat.

How to calculate the price for children?

We distinguish the price by the height of the children. If his/her height is under 110 centimeters, we won’t charge him/her. If his/her height is above 110 centimeters, we’ll consider him/her as an adult. Therefore, we’ll charge him/her the same basic broth fee as the adult. Please consider the price which announced in the store.

What kind of children facilities do we provide?

All of our restaurants have children’s tableware and chairs. Some of our restaurants such as Kuangfu, Changan, Kungyi, Qihsien store have baby diaper station.

Can we take out the orderonto the airplane?

We do not recommend to bring the broth and the food material onto the airplane due to the storing problem and the time effect on the taste. However, we suggest you to ask the airline company for the related regulations.

How to make a reservation overseas?

To make things easier for the foreign customers, you can use the reservation system online. Here is the link for our website page.

http://tw.openrice.com/info/event/partner-tripodking/index.html

To make things easier for the foreign customers, you can use the reservation system online, send private message to our fan page, or join our line to make the reservation.

Do we have any attached parking lot?

Our parking discount is based on the total amount each table spent. When you spent 1000 dollars, you can get free parking for one hour, 2000 dollars for two hours, and so on. If you park over than one vehicles, the free parking hour still depends on the total amount you spent. Therefore, it would be the total free parking hours divided by the total vehicles you parked in the parking lot.

 

We don’t have any cooperation with the parking lot for Taipei Kuangfu store and Taipei Changan store. However, there’re many small pay parking lots in the lanes nearby, such as Do Do Home and Taiwan parking……etc.
The location of Do Do Home is at No. 81-1, Lane 11, Guangfu North Road, Songshan District, Taipei city, Taiwan 105.
http://www.dodohome.com.tw/dodohome.asp
Or the Taiwan co.’s location is at B1-B2 No. 108, Section 5, Nanjing East Road, Songshan District, Taipei City, 105.
http://www.taiwan-parking.com.tw/viewParkDetail.do
Some small parking lots are located in the lanes

· The parking lots under Jianguo North Rd bridge. They don’t charge on Sundays. Feel free to use it.

 

· We don’t have any corporation with the parking lot in Taoyuan Nanping store. Feel free to use the pay for parking on the intersection of Nanping road and the Xinbu 6th street.

 

· We have corporation with the parking lot in ZhubeiKuangmingstore, the parking lot is located at No. 107, Xianzheng 2nd Road, Zhubei City, Hsinchu County, 302

 

We all have corporation with the parking lot in every store in Taichung.

· The attached parking in Taichung Hankuo store

Beitun parking: No. 3, Section 2, Hebei Road, BeitunDistrict(turn right on Yongxing Street for another 150m), it opens until 10 p.m.

Hankuo parking location: turn right on the lane next to Hankuo store, the parking lot is opened 24/7.

 

· The attached parking in Taichung Jincheng store
Dudufang Parking: No. 6, Jingcheng Road, Xitun District, Taichung City, 407

Inan Parking: No. 573, Section 2, Taiwan Boulevard, West District, Taichung City, 403 (open 24/7, parking floor is on B4-B5)

Farglory life Parking: No. 633, Section 2, Taiwan Boulevard, Xitun District, Taichung City, 407(open 24/7, the entrance is on the right side of the Farglory Life building)

Dongxing Parking: No. 332, Section 3, Dongxing Road, Xitun District, Taichung City, 407(open 24/7, the entrance is on the Dongxing Road)

The attached parking in Taichung Kungyistore.

Dudufang Parking: No. 51, Section 2, Gongyi Road, Nantun District, Taichung City, 408(The entrance is at Dajin Street, please pick up your car before 11 p.m.)

 

· Dasheng Parking: No. 199, Dasheng Street, Nantun District, Taichung City, 408(pick up your car before 12 a.m.)

Gongyi Parking: No. 131, Section 2, Gongyi Road, Nantun District, Taichung City, 408(The entrance is at Daying Street, opened 24/7)

We have our own parking lot in Kaohsiung Qihsienstore and Kaohsiung Fukoustore. Feel free to use it.

※We provide more detailed parking information in our website page, feel free to take a look at it. Here’s the link below.

http://www.tripodking.com.tw/html/store/index.aspx?kind=1